Stated plainly, before you pay: which fees can be returned, which cannot, and why.
Read this before paying. The $99 application fee and the $400 admin fee are non-refundable once submitted. The $400 is forwarded to the property management company and cannot be recovered by us. Applying on this site is free, and you are never asked to pay until you have selected a property and confirmed you want to proceed — so nothing is at risk while you are deciding.
| Fee | Refundable? | Why |
|---|---|---|
| Online application | Not applicable — free | There is no charge to apply or to speak to a Relocation Specialist. |
| Application fee ($99) | No | Covers the work of activating your file, assigning a specialist, and preparing the corporate application package. |
| Admin fee ($400) | No | Paid straight through to the property management company to process our corporate application. Once sent, it is theirs, and it is outside our control. |
| Service fee (one month's rent) | Never charged unless you are approved | Due only at lease signing. If you are not approved, it is not charged at all. |
| Security deposit | Handled by the property | Set, held, and returned by the property owner under the terms of the lease, not by us. |
A corporate lease application is not a personal one. The property management company charges to open and vet a corporate file, and that charge is paid to them at the point of submission. We pass the $400 through in full. Once it has been sent, we have no mechanism to claw it back — the property does not return it to us, whatever the eventual outcome. This is the same reason an ordinary apartment application fee is not returned when an applicant is declined.
You acknowledge this in writing before payment, and it is restated on your invoice. Please decide carefully at that point.
We will refund, without argument, where:
Every property on the list we provide is one where our corporate account is already approved, and approval at those properties is guaranteed. If we place you on our own list and the property nonetheless declines the corporate application, contact us — that is a failure on our side and we will either move your file to another approved community at no further application or admin cost, or return the admin fee if it has not been consumed.
Email Leasing@luxecorporateliving.info from the address on your file, with your full name, the date of payment, and what you are asking for. We acknowledge within two business days and resolve within ten. Approved refunds are returned to the original payment method.
Please contact us before raising a dispute with your bank. We can usually resolve a billing question faster than a chargeback can, and a chargeback filed on a fee that was properly disclosed and consumed will be contested with the signed acknowledgement and invoice.
Luxe Corporate Living, 1175 Peachtree St NE, Suite 1000, Atlanta, GA 30361
Leasing@luxecorporateliving.info · (415) 404-7112